Went in to pay a bill. Nice girl named Melissa was friendly , helpful , and most importantly funny made few jokes and made me laugh. Give her a raise or a promotion.
The "manager" "gemologist" Melissa Weiss is a scam artist. My fiancé had purchased a ring from her in August 2017. From the beginning everything went wrong. First she tried selling him a wedding band that couldn't be made into a engagement ring. Then from there she tells him he's "instantly approved" and that his monthly payment would be $160 for a 2 year loan. Then we he went to pick up the ring they said "they couldn't find it". She didn't give him any paperwork and he has still to this day (November, 8 2017) not received anything in the mail regarding his account. She charged him way more than what the ring appraised for and had a few random charges on the account that even the manger didn't know what they were for. The ring price was $5400 and she had him approved for $4000 and put the deal through anyway without telling him his account was automatically over charged for the remaining $1400 which is now messing with his credit. She set him up with a loan for 8 years at 24.99 interest with over $260 a month payment which is no where near what she had told him in the store. Dealing with her was an absolute nightmare and she has completely ruined the fun in being engaged. This woman should NOT be a manager in any way.
I went in to have a watch sized. In the process the employee damaged a link. I didn't notice until a few days later. I returned to the store where I met the assistant manager; Ashely. She was extremely attentive and professional. At no cost to me, she ordered a replacement watch! This exceeded my expectations 100 fold! I highly recommend this store and asking for Ashely! Thank you again!
I met Melissa, the manager, I'd like to have her number or some type of information to discuss more purchasing details
Kay Jewelers is a US Jewelry Store based in Lake Grove, Virginia. Kay Jewelers is located at 370 Smith Haven Mall, Lake Grove, NY 11755, USA.
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